Group FAQ

How big does a Group have to be?

The minimum number to be considered a group is 15. The maximum is 30.

Where are your attractions located?

The addresses for our attractions are as follows:

JORVIK Viking Centre: Coppergate Shopping Centre, York, North Yorkshire, YO1 9WT

DIG: St Saviourgate, York, North Yorkshire, YO1 8NN

Barley Hall: 2 Coffee Yard, Off Stonegate, York, North Yorkshire, YO1 8AR

Richard III Experience: Monk Bar, York, North Yorkshire, YO1 7LQ

Henry VII Experience: Micklegate Bar, York, North Yorkshire, YO1 6JX

JORVIK

Is there disabled access to JORVIK?

JORVIK provides Wheelchair access to all areas and disabled access to toilets. Furthermore we also provide hearing loop and large print guide for the ride.

What toilet facilities and baby changing areas do you have?

JORVIK has one male and one female toilet. Also we provide a separate toilet for disabled guests and baby changing facilities.

Are there any shoe restrictions for visitors?

Please ensure that your guests are aware that due to the glass flooring in one part of our attraction, stiletto heels smaller than a 5 pence coin, are not suitable. We do sell heel protectors for those guests who still wish to wear them.

Is there wheelchair access?

Due to health and safety regulations, only one wheelchair user can be in JORVIK Viking Centre at any one time. Wheelchair users must be booked in advance to avoid having to wait by calling our Reservations department on 01904 615505.

Is there access for mobility-Scooter Users?

Due to the limited space of our galleries and the use of a ride to access reconstructed Coppergate, we are unable to cater for mobility scooters. If you are able to walk there is a lift to use to get into the centre and all of our galleries are flat. If not, we also have a wheelchair you can transfer into but this must be booked in advance. Please see details above concerning wheelchair users.

Barley Hall

Is there disabled access to the Hall?

Barley Hall is a reconstructed medieval townhouse and as such has some restrictions for those guests with mobility and access difficulties.

Although there is access to the ground floor, the Great Hall features a raised threshold at the doorway. The first floor, on which the Parlour and Gallery are located, is accessed via a staircase, which some guests may find a little steep. It is advisable that small children are looked after when using this staircase. Unfortunately there is no lift to the first floor.

What toilet facilities and baby changing areas do you have?

Barley Hall has one male and one female toilet. Unfortunately the Hall does not offer separate toilets for disabled guests or permanent baby changing facilities at this time. If you require baby-changing facilities for your guests please discuss your requirements with us.

Are there any shoe restrictions for visitors?

Please ensure that your guests are aware that due to the uneven nature of traditional flooring in some parts of our attraction, stiletto heels smaller than a 5 pence coin, are not considered suitable. We do sell heel protectors for those guests who still wish to wear them.

DIG

Is there disabled access?

Activities at DIG are offered at different levels of difficulty and the displays are of a tactile nature which will benefit those with special needs and children. All exhibition areas are accessible to all, including ramps and higher-level excavation activities within the DIG area. York Revealed audio-visual experience and all information panels within the attraction are designed to be easy to read by those with sight difficulties. The lift at DIG allows full access to the classrooms, lecture rooms and offices, plus the staff facilities. Toilets are fully accessible.

RIII & HVII

Is there disabled access?

Both the Richard III and Henry VII Experiences are located in historic gatehouses on York’s city walls. Access to these venues is extremely limited and due to the historic nature of the buildings and their location, there is no wheelchair access available. The external and internal stairs within both attractions are steep and visitors with mobility needs may find them difficult to navigate.

Are there toilet facilities?

There are currently no toilet facilities at either attraction. Public toilets are located a short distance from both the Richard III and Henry VII Experiences.

Coach Parking in York

Please note that at busier times of the year during major events like the JORVIK Viking Festival (February half term), York Food and Drink Festival (September) and St Nicholas Christmas Fayre (last weekend in November), coach parking needs to be booked in advance as soon as possible.

Helpful Information for Coach Operators

Coaches and minibuses with over 16 seats cannot enter the city walls of York, except for a section of Station Road. Skeldergate Bridge is the only city centre bridge crossing available to coaches.

Coach Parking in the City Centre

Union Terrace Coach Park
Coach park open 8.00am to 8.30pm. Purchase tokens from the toilet block at a cost of £1.50 to exit after 8.30pm. All vehicles must vacate the coach park by 11.00pm
1 April to 31 October:
– up to 1 hour £5.80
– up to 3 hours £8.90
– over 3 hours £12.60
1 November to 31 March:
– up to 1 hour £5.80
– all day £8.90

St George’s Field Coach Park
1 April to 31 October
– up to 1 hour £5.80
– up to 3 hours £8.90
– over 3 hours £12.60*
*the all day parking charge for coaches covers from the start of the chargeable period until 6.00pm. After 6.00pm parking is free until the next chargeable period the following day.
1 November to 31 March
– up to 1 hour £5.80
– all day £8.90*
*the all day parking charge for coaches covers from the start of the chargeable period until 6.00pm. After 6.00pm parking is free until the next chargeable period the following day.

There is also coach pick up and drop off point on Leeman Road, near York Train Station.

Additional Coach Parking

National Railway Museum Coach Park
Pre-book at least 3 days in advance for the £10 charge. Drivers should be aware of a 12″ high bridge on route.
Coach spaces: 20+
Pre-Booked Day Parking (12 Hours) £10
Parking on the Day (12 Hours) £15
Overnight Parking Available
Tel (Mon-Fri Office Hours): 01904 621261
Coaches need to fit under a 12ft 6 bridge

Monks Cross Park & Ride
Coach spaces: 10
Tel: 01904 883993

Trans Dev York Depot
Daytime or overnight parking
Coach spaces: 30
Secure parking close to the city centre with coach wash facilities.
Tel: 01904 655585
Email: toplinetravel@aol.com

York Auction Centre
Murton. (Take A166 Bridlington Road.
Park 400 metres on left) York YO19 5GF
Overnight charge: £8.50
Tel: 01904 489731

Foss Islands Road: Roadside parking for mini buses and motorcaravans. £3.80 for 2 hours, £6.00 for 5 hours, £9.50 for 13 hours

Knavesmire Road: Parking available here except on race days or during special events at the racecourse.

More Information

Can’t find the answer your looking for? Our friendly reservations team are on hand to help you with your enquiry:

Tel: 01904 615505 (lines open 9am-5pm Mon-Fri / 9am-2pm Sat-Sun.)

Email: groups@yorkat.co.uk